Terms & Conditions




The following terms and conditions apply to all orders placed by customers (hereinafter referred to as "you") on the Etherealu website (hereinafter referred to as "Etherealu", "we" or "us") (collectively referred to as "Etherealu"). When you enter etherealu.co and use any service on this website, it means that you agree to accept and abide by the following terms and conditions of use (hereinafter referred to as these terms). This clause is made between you and this website. If you use the services of this website for a third party, you will accept these terms and assume responsibility on behalf of the third party. Unless you explicitly issue a statement, any form of use of the services of this website. Including the release of new products or services, is bound by these terms. If you do not agree or abide by these terms, you will not have the right to use any services on this website


We try our best to ensure that the information on etherealu.co is complete and accurate. In the case of particular circumstances, Etherealu reserves the right to terminate any product contract at any time. The specifications, products, descriptions and prices of all products on etherealu.co are subject to change without notice.


We reserve the right to modify these terms from time to time without notice. The version of the terms applicable to your order will be the version on etherealu.co when you placed the order.


Price and Delivery 

The prices displayed on etherealu.co do not include any statutory value-added tax or similar taxes and fees incurred by purchases.

If the value of your order exceeds the free limit, additional import taxes/duties may be required upon delivery. Regardless of the order size or weight, the shipping cost for each order will be the same.


Ordering

After completing the order, you will receive an email confirmation letter. If the order cannot be completed for any reason, we will notify you as soon as possible. As we may experience technical problems on the website from time to time, incorrect information may be displayed. Therefore, we reserve the right to cancel your order or part of your order from the moment you receive the order confirmation email to the dispatch of the order from our warehouse until you receive our shipping confirmation email. If we have received payment for such an order, we will try to refund the applicable amount using the same method as the payment. If other arrangements are needed for any reason, we will notify you and ask you to contact Etherealu customer service, who will process the refund.


Delivery 

Etherealu strives to process your order as quickly as possible. In case of delay due to unavoidable factors, the delivery time may be longer. If the delivery time exceeds 30 days, you can cancel the order for free. After completing the order, you will receive an e-confirmation letter containing details of your expected delivery.


Withdrawl the Order 

If you want to cancel your order, please follow the instructions on our return page on etherealu.co and return the goods to us within the deadline. If you have any questions, please contact the customer service mailbox, we will deal with you as soon as possible. Please note that Etherealu will not refund any applicable duties or sales taxes. If you choose to keep certain items and only partially cancel the order, the shipping fee will not be refunded. Unless there is a problem with the product, you will bear the return cost. You can find the complete return policy at etherealu.co.


If the item you received is defective, please notify Etherealu immediately and return the item. Etherealu will provide a full refund for all products deemed faulty, including shipping, unless you keep the other items in the order and the return fee. The provisions outlined in this article do not limit any applicable statutory rights.


Assuming that any product or service displayed on the etherealu.co website has errors (including typographical errors, incorrect or omissions that may be related to product descriptions, prices, promotions, offers and availability), Etherealu reserves the right to cancel. Any order before delivery to you.


Return

Etherealu guarantees a full refund of the items returned by the return policy, but all items must be kept in mind that these items have not been damaged, soiled, washed, altered or worn, and all labels should be intact. Etherealu reserves the right to determine the status of the return and determine the refund. You can find more detailed information about the return process in the "Return Policy".


Payment method

SinoPac

You can pay with VISA or Mastercard at any of our delivery locations. After placing the order, payment will be made from your bank account. Please note that the SinoPac terms and privacy policy notified at checkout apply to this payment.


Colour and Size

The colour and size measurement values ​​provided on etherealu.co are for reference only. The actual colour and size are subject to the actual product received. The size and colour of the product may vary due to the materials used in its production or the mobile phone screen. If the goods you buy are defective, Etherealu will comply with all legal guarantee regulations. If you have any problems related to the defects of the products we provide, please contact customer service immediately, and the customer service will handle it for you as soon as possible.


Ownership of Rights 

Etherealu and its subsidiaries or licensors retain all intellectual property rights, such as Etherealu's trademarks and copyrights. Without the permission of Etherealu, it is prohibited to use Etherealu or its contents for personal or non-commercial purposes (including but not limited to text, graphics, photos, images, animation, sound, illustrations and software). Use or reprint is strictly prohibited without permission, and Etherealu will retain Hold for rights.